• Wet Box Tropicals will issue a credit towards your next purchase for the purchase amount of product that is DOA. This credit is for the product only and does not cover shipping or packaging costs.

• Losses must be reported to Wet Box Tropicals within 2 hours of receiving the shipment. To be eligible to receive credit, you must email us at Wetboxcustomerservice@gmail.com and include a photo of the dead product in an unopened bag. We will check the timestamp of the tracking number to confirm the time of delivery. No exceptions.

• Wet Box Tropicals will issue a credit towards your next purchase for the purchase amount of product that is DOA. This credit is for the product only and does not cover shipping or packaging costs.

• Shipping is non refundable.

• Buyer is responsible for the shipping of any replacement fish.

• Once fish is added to your aquarium, we are not responsible for sudden deaths or illnesses. We ship healthy fish, once they are in your system, their continued good health is your responsibility.

• Claims will only be valid if product was purchased directly from Wet Box Tropicals. Remember, if you have any questions about these guarantee details, please ask us before ordering.

How We Ship

At Wet Box Tropicals, we take shipping very seriously! Here is information on our process for live axolotls.

Orders are generally shipped Monday-Wednesday (excluding government holidays) to avoid the least amount of time in transit.

You can choose between Priority shipping (generally 2-3 days) or Express shipping (generally 1 day) on your order.

Your axolotl will be shipped double-bagged with heavy duty shipping bags in an insulated package with an ice pack if necessary. Only one axoloti per bag!

Processing time is approximately 1-5 days after an order is placed. We try to fulfill orders as quickly as we can, and many times we ship the same or the following week that an order is placed.

You will be emailed a tracking number once your order is shipped so you can be ready for when it will arrive.

Animals may be fasted for 1 day prior to shipping.

It is normal for an axoloti's colors to fade from the stress of transit, but it will regain its normal colors shortly thereafter.

Though relatively uncommon, it is normal for the axolotl to lose its appetite for 1-2 days due to the stress of shipping!

We reserve the right to hold off on shipping or ship on a different day of the week due to inclement weather or postal service busy seasons. Safety of the animals first!

Our boxes are labeled "Live Animals" and "Fragile" to notify postal workers of the contents and help ensure careful treatment.

While delays are rare, all of our axolotis are packaged for a worst-case scenario to ensure safe arrival.

Axolotis ship extremely well with our proprietary shipping method. They are highly efficient creatures at oxygen uptake, which is the greatest limiting factor when it comes to shipping live aquatics. Our axolotls can survive up to 10 days in the mail with our shipping techniques.

We offer a 100% Live Arrival Guarantee, feel free to contact us with any questions.